Return and Refund Policy

1. Right of withdrawal

Consumers purchasing goods online have the right to withdraw from a distance sales contract within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

For orders containing goods delivered separately, the withdrawal period generally begins when the consumer receives the last item.

To exercise this right, please send an unambiguous statement of withdrawal to info@elan.si before the withdrawal period expires. Please include your order number to help us identify your purchase.

You may use a withdrawal form, but it is not mandatory. An email clearly communicating your decision to withdraw is sufficient.

2. Returning goods

Following a valid withdrawal notification, ELAN allows customers up to 30 days to send the goods back.

Please return the goods to:

ELAN, d.o.o.
Begunje na Gorenjskem 1
4275 Begunje na Gorenjskem
Slovenia

We recommend using a tracked delivery service and appropriate packaging to protect the items during transportation.

Please include your order number or another reference enabling us to identify the return. A copy of the invoice or a completed return form can be helpful but is not mandatory where the purchase can otherwise be identified.

Cash-on-delivery return shipments are not accepted.

3. Condition of returned goods

Consumers may inspect and handle goods to the extent necessary to establish their nature, characteristics and functioning.

Customers may be responsible for any reduction in value resulting from handling beyond what is necessary for this inspection, in accordance with applicable law.

We recommend returning items with their original packaging, labels and accessories wherever possible.

The absence of original packaging or labels does not automatically eliminate a statutory right of withdrawal.

4. Return shipping costs

Customers are responsible for the direct costs of returning goods following a withdrawal, unless ELAN agrees to cover those costs or applicable law requires otherwise.

Returns involving defective or non-conforming goods are handled separately under the applicable statutory legal guarantee.

5. Refunds

Following a valid withdrawal, ELAN will reimburse payments received, including the cost of the least expensive standard delivery option offered for the original order, where applicable.

Any additional cost resulting from a customer's choice of a more expensive delivery method is not refundable where permitted by law.

Refunds will be made without undue delay and no later than 14 days after ELAN receives the withdrawal notification.

ELAN may withhold reimbursement until the returned goods have been received or the customer provides evidence of having sent them back, whichever occurs first, unless ELAN has offered to collect the goods.

Refunds are normally made using the same payment method used for the original purchase, unless the customer expressly agrees to another method without incurring additional fees.

6. Exceptions

The statutory right of withdrawal does not apply to certain categories of contracts and goods, including where legally applicable:

• Goods made to customer specifications or clearly personalized.
• Goods liable to deteriorate or expire rapidly.
• Sealed goods unsuitable for return due to health protection or hygiene reasons where the seal was removed after delivery.
• Sealed audio or video recordings and computer software where the seal was removed after delivery.
• Other specific exceptions established by applicable consumer protection law.

Ordinary inspection or trying on clothing does not, by itself, remove statutory withdrawal rights.

7. Defective or non-conforming goods

These withdrawal and return provisions do not limit statutory rights relating to defective or non-conforming goods.

For more information, see our Warranty page or contact info@elan.si.