Privacy policy

Privacy and Cookie Policy

ELAN, manufacture of sports goods, Ltd.

1. Who we are

Elan is a Slovenian-based global producer and supplier of sporting and leisure-time activities equipment, and technically advanced composite components for the wind-energy market. The company, established in 1945, has a long and proud history. All Elan’s enterprises are devoted to the technical development of products and progressive design through innovation and advanced technology. The combination of these elements provides the ultimate sporting pleasure and technical capability to our customers around the world.

2. What personal data we collect, purposes and legal basis

Data type Personal data Purpose of processing Legal basis
Identification data Name and surname, date of birth, gender Selling of products, order processing, shipment, invoicing, customer support Contract performance, legal obligation
User account data Date of account creation, account credentials Account management, order processing Contract performance
Contact details Address, e-mail address, phone number Order processing, delivery, communication Contract performance
Marketing data E-mail address, preferences Newsletters, special offers, direct marketing Consent

Payment information is processed securely by payment service providers. ELAN does not store or process full payment card details.

Providing personal data for order processing is a contractual requirement. If you do not provide such data, we may not be able to complete your order or provide related services.

Personal data used for direct marketing purposes is processed solely on the basis of your consent, which you may withdraw at any time.

3. Information sharing

We may share personal data with trusted third parties who perform services on our behalf (for example, delivery services, IT providers, payment processors). All such parties are contractually obliged to protect personal data in accordance with applicable data protection laws.

Personal data may also be disclosed where required to comply with legal obligations, prevent fraud, or respond to lawful requests by authorities.

4. Security measures and data retention

Appropriate technical and organizational security measures are in place to protect personal data, including access control, physical security, and electronic safeguards.

Personal data is stored for the duration of the contractual relationship and as long as required to comply with legal obligations or to resolve potential claims. Data processed on the basis of consent is deleted upon withdrawal of that consent.

5. International data transfers

Personal data may be transferred outside the European Economic Area where necessary to provide our services (for example, international delivery or use of global service providers). In such cases, ELAN ensures appropriate safeguards, including the use of Standard Contractual Clauses approved by the European Commission in accordance with Article 46 of the GDPR.

6. Your rights

You have the following rights under the GDPR:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to object to processing

  • Right to data portability

These rights can be exercised in accordance with Regulation (EU) 2016/679 (GDPR).

7. Right to withdraw consent

Where processing is based on your consent, you may withdraw that consent at any time by contacting us using the details below. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

8. Cookie Policy

About cookies

Cookies are small text files that websites place on your device to ensure proper functioning and improve user experience. We use cookies that are strictly necessary for the operation of the website and, with your consent, cookies for analytics, preferences, and marketing purposes.

This website uses a consent management platform (Cookiebot) to manage cookie preferences.

You can change or withdraw your cookie consent at any time via the cookie settings available on our website.

A detailed and up-to-date list of cookies, including their purpose and storage duration, is available in the Cookie Declaration provided by Cookiebot.

Types of cookies used

  • Necessary cookies – enable core website functionality

  • Preference cookies – remember user preferences

  • Statistics cookies – help us understand website usage

  • Marketing cookies – used for personalized advertising

  • Unclassified cookies – cookies currently under review

Disabling certain cookies may affect website functionality.

9. Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority.

Slovenian Information Commissioner
Zaloška 59,
1000 Ljubljana, Slovenia
Phone: +386 1 230 97 30
E-mail: gp.ip@ip-rs.si

You may also contact your local supervisory authority.

10. Updates to this notice

This Privacy and Cookie Policy was last updated on August 6, 2024. We may update it from time to time and encourage you to review it periodically.

11. Contact details

ELAN, manufacture of sports goods, Ltd.
Begunje na Gorenjskem 1,
4275 Begunje na Gorenjskem, Slovenia

Phone: +386 4 53 51 101
E-mail: privacy@elan.si