Shipping Policy

ELAN, manufacture of sports goods, Ltd.

1. Shipping destinations

We ship products to destinations available for selection during checkout. Delivery availability, shipping methods and costs depend on the destination and products.

Certain products may be available only in selected markets or for local pickup. Applicable options are displayed during checkout.

2. Delivery times

Orders containing products in stock are usually delivered within 2 to 7 business days. Actual delivery times depend on the destination, shipping method and product availability.

Where a product is temporarily unavailable after ordering, ELAN will contact the customer regarding the expected delivery date and available options.

Delivery estimates are not guaranteed dates unless expressly agreed otherwise. Statutory consumer delivery rights remain unaffected.

3. Order processing

Orders are processed following order confirmation and, where applicable, receipt of payment.

If an order requires advance payment, processing may begin after the payment has been received.

Once an order has entered processing, changes to the delivery address or selected delivery method may no longer be possible.

Customers requiring a change should contact info@elan.si as soon as possible.

4. Shipping methods and carriers

ELAN uses postal and courier services appropriate to the destination, including the delivery methods made available during checkout.

An order may be divided into multiple shipments where necessary. No additional shipping charges will be imposed solely because ELAN divides an order into multiple shipments.

5. Shipping costs

Shipping costs depend on the order value, destination and selected delivery method.

Any applicable shipping charges are displayed during checkout before the order is submitted.

6. Delivery issues and damaged shipments

If a shipment arrives damaged, incomplete or showing signs of tampering, please contact ELAN as soon as possible at info@elan.si.

We recommend retaining the packaging and taking photographs of the damage and shipping label to help investigate the issue.

Customers may also report visible transport damage to the delivery carrier. This does not replace or limit their rights against the seller under applicable consumer protection law.

7. Failed delivery

Customers should ensure that the delivery information provided during checkout is accurate and complete.

If delivery cannot be completed because of an incorrect address, failure to collect a shipment or another circumstance attributable to the customer, reasonable additional delivery costs may apply where permitted by law.

8. Contact information

ELAN, d.o.o.
Begunje na Gorenjskem 1
4275 Begunje na Gorenjskem
Slovenia

Email: info@elan.si