FAQ
Selecting the right ski model
Which ski is best for me?
Our Ski selector page will help you find the perfect ski for your needs. You can also ask your local dealer. They can help you find your most suitable Elan ski.
What is the correct size for a child?
Optimal size for a recreational junior skier is eye height. Shorter skis are easier to turn, longer skis offer more stability at speed. Skis shouldn't be lower than the chest or higher than the child.
Where can I test Elan skis?
Elan’s Always Good Times Tour takes place every winter across 12 European countries between December and March. Check the Always Good Times tour page to see the nearest on-snow test. All tests are free of charge.
Elan dealers also often have test skis in their shops. Find the nearest shop via the dealer locator page and ask for test skis.
Contact Us
Can I contact you if I have a question?
Yes. If you can’t find your answer here, contact us via info@elan.si or through the Elan Skis Facebook page.
How can I receive autographed cards or stickers from the Elan team?
To receive autographed cards, send your full name, address, and the name of the team member to info@elan.si. We send one card per team member per person. Requests may take several weeks to process.
How can I receive Elan stickers?
Send your full name and address to the contact email of our distribution partner in your country. Contacts are available on the contact page.
How do I apply for Elan sponsorship?
Elan has different team sections. Racing teams are selected directly by the Racing department and applications are not collected.
Upcoming skiers can contact distribution partners listed on the contact page.
For global team consideration, send photos or videos, along with a resume and cover letter, to info@elan.si.
I work as a full-time mountain employee. Am I eligible for a proform?
For pro deals, contact the Elan distribution company in your country via the contact page.
Are you hiring?
Occasionally. Send your resume and cover letter to info@elan.si.
Warranty
How does the Elan warranty process work?
The Elan warranty applies only to products purchased from authorized dealers and is valid only for the original purchaser.
Warranty claims must be made through the dealer where the product was purchased.
For online purchases, contact the online shop directly. Proof of purchase and photos are usually required.
Ski maintenance & service
Do new skis need servicing before first use?
No. Skis are already waxed and tuned and ready to use.
What angles are used for factory tuning?
Skis are factory tuned to -1° base and -2° side bevel. Riders may later adjust settings based on personal preference.
Does it make sense to transport skis in a ski bag?
Yes, but wet skis should not remain in the bag for long periods to avoid corrosion.
How should skis be stored during summer?
Apply a protective wax layer before summer storage. Store skis in a cool, dry place with bindings left open.
How often should skis be serviced?
Approximately every 20 ski days or at least once per year.
How often should binding settings be checked?
At the beginning of every season and after any boot changes. Bindings must be adjusted by professional dealers.
Elan PRO Deal
The Elan PRO Deal is a membership program for qualified skiing professionals and industry partners. Membership is by application and not guaranteed.
Fast facts about Elan
Where are Elan skis made?
Elan skis are designed and produced in Begunje, Slovenia.
When was Elan founded?
Elan was founded in 1945, shortly after World War II.
